PROCESSING TIME + COST
TrueFort ships globally (but we are not expert's in all international postal services and systems and you may be required to pay additional customs fees or duty taxes to receive your order).
Please note that upon receiving payment, your items will ship within 5-7 business days (Monday-Friday) unless the product listing states otherwise. Orders will be shipped in boxes. Recycled packaging may be used.
All packages will be classified as 'merchandise.' I will not mark international packages as gifts.
The shipping costs are only estimates and cover the postage of the order and the packaging materials. If there is a discrepancy of over $5, the extra amount will be refunded to you.
Our goal is for your purchase to reach you in the safest, most efficient, and affordable way possible. All orders ship from Salt Lake City, Utah, USA to the shipping address provided at checkout via USPS Priority Mail or USPS International. Upgraded service (FedEx) may be requested for an additional fee.
TrueFort is not responsible for packages shipped to the wrong address if the buyer supplied it. It is the buyer’s responsibility to ensure that all shipping information is correct before completing checkout. If you think you have made a mistake and you have not received a shipping notification yet, please let us know at firstname.lastname@example.org ASAP so we can adjust the package before it gets lost!
Tracking numbers are available by request only, they will not be automatically provided and tracking services may be limited for international orders (packages being shipped outside of the USA). Please note that a signature may be required to receive packages. If no one is available to sign for your delivery, you may be required to arrange for a redelivery or pick up the parcel from the post office indicated on the notice.
ESTIMATED DELIVERY TIMES
Estimated Delivery Times:
United States : 3-5 business days
Europe : 15-45 business days.
Other Countries: 15-60 business days
Before/After Christmas there can to be up to 3 weeks of delays (Nov 15th to Jan 15th).
These delivery times are only estimates. International mail is affected many circumstances beyond my control including, but not limited to customs delays, long distances, weather and foreign holidays. Please understand that once a package has been shipped, transit and delivery times are beyond our control. Please be patient and understand that international packages may take several weeks to arrive, but are very rarely completely lost.
LOSS + DAMAGES
TrueFort cannot be held responsible for the loss or damage of items while in transit. After your item ships, you will receive a confirmation and, if requested, a tracking number.
Please contact us at email@example.com if you would like to purchase insurance or a different carrier for your package, we happy to accommodate to the best of our abilities!
INTERNATIONAL ORDERS + CUSTOMS
For international orders (outside of the USA), please be mindful of your own country's customs regulations, as we cannot and will not be held responsible for any taxes, fees, loss or damage resulting from your package's processing through that system. Please keep in mind that international mail may be held for up to 4 weeks in customs. Depending on the laws and regulations of your country of residence, you might have to pay additional customs fees or taxes in order to you receive your package.